Privacy Policy

Your privacy matters to us. This policy is written in plain language so it is easy to understand.

1. Who we are

This website is operated by Ketan Organics ("we", "us", "our"), NPX Tower, F-155, Urbtech NPx, Sector 153, Noida, Uttar Pradesh 201304, India. This policy explains what personal information we collect through this website, why we collect it and what choices you have.

2. Information we collect

We collect only the information you choose to give us and a small amount of technical information:

Enquiry details — your name, company, email address, phone number, the products you are interested in and your message, when you use our contact form or email us.
Technical information — basic details such as your browser type, device and the pages you visit, which our hosting provider may record in server logs.

We do not ask for payment details or government identification through this website.

3. How we use your information

to reply to your enquiry and prepare quotations;
to process and deliver orders you place with us;
to share samples, documents and updates you ask for;
to keep the website secure and working properly;
to meet our legal and accounting obligations.

We do not sell your personal information.

We share personal information only where it is needed to serve you:

service providers who help us run the website and our email;
courier and logistics partners, to deliver your order;
authorities, where the law requires us to.

5. Cookies and third-party services

This website does not use advertising cookies. It does load a few services from other companies, which may set their own cookies or receive your IP address:

Google Fonts — to display the website's typefaces;
Google Maps — to show our location on the Contact page;
YouTube — only if you choose to play an embedded video.

You can block or delete cookies in your browser settings.

6. How long we keep it

We keep enquiry and order information for as long as we need it to serve you and to meet our legal and accounting obligations, and then delete it or make it anonymous.

7. How we protect it

We take reasonable technical and organisational steps to protect your information. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You can ask us to:

show you the personal information we hold about you;
correct information that is wrong or out of date;
delete your information, where we are not required by law to keep it;
stop contacting you.

To make a request, email info@ketanorganics.com.

9. Children

This website is intended for businesses and adults. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new "last updated" date.